Verzendbeleid

**Last updated: June 26, 2026**

Thank you for shopping at NJIA. We are committed to delivering your premium orders efficiently and securely. Below are the terms and conditions that constitute our Shipping Policy.

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## 1. Shipment Processing Times

All orders are processed within **1 to 3 business days** (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

> **Note:** During high-volume periods, seasonal launches, or promotional events, processing times may be extended slightly. If there is a significant delay in the shipment of your order, we will contact you directly via the email address provided at checkout.

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## 2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed dynamically at checkout. We utilize trusted regional couriers (including PostNL, DHL, and DPD) to ensure reliable delivery.

### Regional Shipping Matrix

| Shipping Zone | Estimated Delivery Time | Shipping Cost |
| :--- | :--- | :--- |
| **The Netherlands & Belgium** | 1 - 2 Business Days | Calculated at Checkout / Free over specific thresholds |
| **European Economic Area (EEA)** | 3 - 7 Business Days | Calculated at Checkout |
| **Rest of the World (International)** | 7 - 14 Business Days | Calculated at Checkout |

*Delivery times are estimates only and commence from the date of shipping, not the date of order. Delivery times are subject to courier performance and customs clearance delays.*

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## 3. Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email containing your tracking number(s) once your order has been handed over to the carrier. The tracking number will typically become active within **24 hours**.

You can monitor your delivery status directly via the link provided in your shipping confirmation email or by logging into your account on our storefront.

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## 4. Customs, Duties, and Taxes

### For Deliveries Within the European Union (EU):
All prices displayed on our store include standard statutory Value Added Tax (VAT) where applicable. No additional customs duties or import fees apply to cross-border deliveries within the EU single market.

### For Deliveries Outside the European Union (International):
NJIA is not responsible for any customs, duties, or import taxes applied to your order by the destination country. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.). Please verify your local import regulations before finalizing your purchase.

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## 5. Delivery Addressing and Failed Delivery Attempts

Please ensure that your shipping address is accurate and complete at the time of checkout. NJIA is not liable for orders delivered to an incorrect or incomplete address provided by the buyer.

If a package is returned to our facility because it was unclaimed, refused, or undeliverable due to an incorrect address, the customer will be responsible for any additional return shipping and re-delivery charges incurred.

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## 6. Damages and Lost Shipments in Transit

Title to the products and the risk of loss passes to you upon our delivery of the goods to the transport carrier (in accordance with our [Terms of Service](/policies/terms-of-service)). 

However, we value your customer experience and will assist in resolving carrier transit issues. 

* **Damaged Items:** If your order arrives damaged, please retain all packaging materials and damaged goods. Take clear photographs of the exterior packaging and the damaged item, and contact our support team at **Info@njia.nl** within **48 hours** of delivery.
* **Lost Shipments:** If your package has exceeded its estimated delivery window by more than **5 business days** without a tracking update, please contact us at **Info@njia.nl** so we can initiate an official investigation with the carrier.

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## 7. Contact Information

For any questions regarding your shipment or to check the status of an ongoing order, please contact our support desk:

* **Email:** Info@njia.nl
* **Operating Hours:** Monday – Friday (Standard Central European Time)