Refund policy

# NJIA DESIGNS & VERONICA ART: OFFICIAL RETURNS & REFUNDS POLICY

NJIA (Njia Designs, KVK: 42115946) operates as the primary distributor and seller of record for the fine-art and functional luxury brand Veronica Art. Our collections combine limited fine-art productions with bespoke personalization options. To preserve craftsmanship, uphold EU consumer regulations, and protect enterprise brand integrity, our return infrastructure is strictly managed under the following parameters.

## 1. Statutory Right of Withdrawal (Standard Non-Personalized Inventory Only)
In direct accordance with European Union consumer protection regulations, buyers residing within the EU possess the statutory right to cancel and return standard, non-personalized purchases within 14 calendar days of physical receipt without providing justification.

To execute a return under the statutory withdrawal window:
1. You must formally notify our operations team in writing at Info@njia.nl within 14 calendar days of receiving your item.
2. Upon receiving formal written Return Authorization (RA), you have an additional 14 calendar days to physically dispatch the item directly to our official Dutch distribution address:

   Njia Designs — Returns Department
   Meilustweg 68
   4614EB Bergen op Zoom
   The Netherlands

Condition Requirements: Returned merchandise must arrive in its pristine, unaltered original condition: unworn, unused, with all original fine-art tags securely attached, and enclosed completely within its original premium packaging, accompanied by valid proof of purchase.

Return Logistics & Shipping Costs: Unless an item is formally validated as defective or damaged in transit by our team, all return shipping fees, tracking arrangements, and associated border/customs costs are the sole responsibility of the customer. We strongly advise using a tracked and insured courier service; NJIA cannot issue refunds for items lost, misrouted, or damaged during return transit. Unsolicited returns sent without prior written Return Authorization will be refused.

## 2. Statutory Exemptions: Non-Returnable Personalised Items
In direct compliance with EU Directive 2011/83/EU Article 16(c) regarding goods manufactured to individual consumer specifications or clearly personalized, certain items in our catalog are strictly exempt from standard return allowances, exchanges, and statutory cooling-off windows:

* Bespoke & Personalized Merchandise: Any item utilizing customized text, individual names, initials, custom dimensions, or localized artwork configurations (including, but not limited to, personalized Premium Fleece Blankets or Vanity Bags) is final sale upon order validation. Manufacturing begins immediately upon checkout; no cancellations, returns, or cooling-off rights apply once production has commenced.
* Standard Exclusions: We do not accept returns or issue refunds on sale clearance inventory, promotional bundles, or digital gift cards.

## 3. Transit Damages, Defective Items & Discrepancies
Please inspect your shipment thoroughly immediately upon receipt. If an item arrives defective, physically damaged in transit, or if an incorrect item is received, notify our team within 48 hours of delivery at Info@njia.nl so that we can evaluate and rectify the issue immediately.

For transit damage claims, you must provide:
1. High-resolution photographic documentation displaying the affected product.
2. High-resolution photographic documentation displaying the external shipping packaging and courier shipping label.

Upon verification, NJIA will coordinate an immediate replacement or process a full refund at zero additional cost to the buyer.

## 4. Exchanges
The most efficient method to secure an alternative piece is to return the authorized, non-personalized item currently in your possession following the protocol in Section 1. Once received, inspected, and approved by our warehouse, you may execute a separate purchase through our storefront.

## 5. Refunds Processing
We will notify you immediately upon physical receipt and quality inspection of your returned item to confirm whether the refund is approved. If approved, you will be automatically refunded via your original payment method (e.g., iDEAL, Bancontact, or credit card) within 10 business days.

Please note that individual banking institutions or credit card providers require additional internal processing cycles to post funds to your account. If more than 15 business days have passed since your return was officially approved by our team, please contact us at Info@njia.nl.